At Classic Volt, we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive shipping and return policy outlined below.
Shipping
Orders are typically processed within3-5 business days
Rare exceptions may occur where processing could take longer
Customers will be notified proactively if any delays are anticipated
Shipping times vary based on the selected method and destination.
Customers are responsible for providing accurate shipping information.
International orders may be subject to customs fees and import duties.
Returns and Exchanges
We accept returns and exchanges within 30 days of the original purchase date, subject to the following conditions:
Defective or Incorrect Items
If you receive a defective item or an item different from what you ordered:
Contact our customer service team within 7 days of receipt.
We will provide a prepaid return label.
Upon inspection, we will offer a full refund or exchange the item at no additional cost.
Customer-Initiated Returns
For returns due to change of mind or other non-defect reasons:
Items must be in new, unused condition with all original packaging and tags.
A restocking fee of 15% may apply.
Return shipping costs are the responsibility of the customer.
Refunds will be issued as store credit.
Non-Returnable Items
The following items are non-returnable:
Special order items
Custom or personalized products
Return Process
Initiate a return request through our online portal or by contacting customer service.
Receive a Return Merchandise Authorization (RMA) number.
Package the item securely with the RMA number clearly marked.
Ship the item to the provided return address.
Allow 5-10 business days for processing upon receipt of the returned item.
Exceptions and Special Circumstances
Items damaged during return shipping may be subject to a reduced refund.
Returns of special order or custom items may be considered on a case-by-case basis and are subject to a restocking fee of up to 25%. Any approved returns for these items will be refunded as store credit only.
We reserve the right to refuse returns that do not meet our policy requirements.
Contact Us
If you have any questions or concerns about our shipping and return policy, please contact our customer service team at salesclassicvolt@gmail.com. We appreciate your business and are committed to providing excellent service. This policy is subject to change without notice. Please check our website for the most current version of our shipping and return policy.
